On 12th October Alan Millican outlined his career with HAL, HSA and
BAe which spanned 34 years at Kingston and Dunsfold, where Alan rose
from Craft Apprentice to Director and General Manager via Ground Test
Services, Head of Design Computing & Quality Manager,
Administration Manager, and Personnel & Resources Director. After
Kingston he was Quality Director at Warton for four years and his final
task, at Farnborough, was ‘Founding Director’ of the British Aerospace
Virtual University, for two years.
Connections with ‘Hawkers’ go even further back;
Alan’s father was
shop-floor foreman for 20 years, his mother worked in the canteen and
his two brothers also worked at Kingston.
At the age of 16 Alan started as a craft electrical apprentice and after three years of day release passed his exams, became a student apprentice achieving an HND in electrical engineering followed by the IEE Part III specializing in control systems. Alan’s view is that the Hawker apprentice scheme was “an absolute triumph” due to the training it gave and the opportunities it offered.
Formal education completed Alan was taken on as a control engineer in Ground Test Services run by Derek Thomas. His mentors were Brian Indge and Richard Cannon for whom he worked. He likened these two to Watson and Holmes: Richard the Holmes, all flashes of genius and an irritatingly quick problem solver; Brian the Watson, with rigour and absolute attention to detail.
Alan’s first major challenge was to design the multi-channel Harrier
tail unit fatigue rig using Moog servo-actuators with load feedback,
the first system of this type attempted by GTS. The system ran
successfully.
Then came the revolution that changed, well,
everything; DEC (Digital Equipment Corporation) produced the PDP11
mini-computer. Previously there had been large IBM and ICL mainframes
but the PDP11 was the first computer designed by engineers for
engineers.
Under Richard’s leadership, with copious supplies of the free
manuals, GTS learned how to apply a completely new discipline to
instrumentation and control having purchased PDP11 No.230. The first
application was to the already-running hot gas ingestion rig where 45
thermocouples were mounted in radial rings in a Harrier intake model
and were scanned 30 times. Now data reduction took one hour instead of
six weeks.
Next came the Hawk main airframe fatigue test. Two
PDP11s were used running identical software checking each other.
Software design - the overall structure integrating all the control and
monitoring elements, the individual algorithms and the detailed coding
- was four years in the making and many techniques developed for the
design and management of software subsequently became industry
standards for real-time software design. And it worked - although Alan
was always relieved to see the big loads come off after they peaked.
GTS was now responsible for developing the Harrier airborne flight
test instrumentation system, rather than Production who had previously
done the job. Again new technology: a multiplexed serial PCM encoder,
tape recorder, transducers and power supplies. Ray Arlott was leading
the work on the tape and multiplexer side and Alan lead a small team
managing the overall instrumentation side. The programme was late and a
meeting with the General Manager, John Glasscock, was called to decide
whether or not there should be reversion to the antiquated Production
system. Alan clinched the matter by saying that the old system could be
used but as ‘design authority’ GTS could not underwrite any of the
recorded data.
What was working in GTS at that time like? Alan said
that they had the best boys’ toys in the world: big steel structures,
airframes, pumps, electronic computers…so everyone ate, slept and
breathed their design work. It was not just a job, it was a hobby too.
The only thing lacking was a decent salary.
Now Alan came to the “poacher” in the title. Senior
engineering staff were not represented in the Company trade union
structure, only the draughtsmen through DATA. So Alan went to Bob
Chitty, the Kingston Personnel Manager, to ask what was necessary to
get representation and his answer was: 50% department membership of a
recognised trade union. Clive Jenkins’s ASTMS was the obvious choice
and 50% of GTS joined so ASTMS was recognised by the Company.
GTS was asked to help with the fin and tailplane loads calibration
of a flight test Harrier which involved 12 hour shifts at Dunsfold but
as no additional compensation was offered this caused a lot of unrest.
Consequently as the ASTMS Representative Alan advised the Management
that the GTS staff would not do shift working as it was outside their
terms of reference…unless they received additional compensation. Along
with the other ASTMS rep, Ray Arlott, Alan met with Ralph Hooper, Bobby
Marsh and Bob Chitty. All knew that Systems Dept Analysts were working
shifts running the central ICL mainframe computer and were getting 25%
so Alan asked for 50% as compensation for disruption in their lives. He
got 33%. However, it was not until a professional salary structure was
introduced under Colin Chandler that engineers’ salaries began to match
their responsibilities.
Alan was next appointed Head of Design Computing and
Design Quality Manager, under Bob Marsh, tasked with integrating all
the elements of Design Computing and managing the new computing suite
in the centre of the Design floor with BAe committed to developing
their own systems such as CAD. He also had to secure ISO 9000 approval
for the Design Department. As Assistant Chief Engineering Manager Alan
next worked for Gordon Jefferson, taking his computing responsibilities
with him, who taught him that manpower planning was not a science but
an art, illustrated by a freehand sketch of the design labour build-up
applicable to any project.
Mike Turner succeeded Colin Chandler as General
Manager of the new Kingston-Weybridge Division and Alan was appointed
Administration Manager responsible for integrating the two sites.
Weybridge resented Kingston with a passion; they had had no major
project for ten years and as a result a culture very different from
Kingston’s had grown up, a culture in which status seemed to be
dominant.
To start the integration process Alan arranged seminars at the Ashridge College for Senior Management to be attended together by managers from both sites. However, the new BAe Managing Director, Frank Roe, held that the Weybridge site development would be too expensive and be subject to further review… but the courses continued anyway as the decision was not yet final! Eventually in June 1986 closure of Weybridge was announced and Alan was made Personnel Director tasked with managing it which, seen by BAe as the precursor of several more, had to be done well.
By now Weybridge’s resentment had turned to anger and many still had
to be persuaded to come to Kingston. Alan decided to arrange a
presentation on the great future to be had there, with Mike Hoskins and
John Farrow, to 500 hostile people in the works canteen. Chairing
question time Alan received a statement from a Weybridge worker who
said he didn’t believe a word of what had been presented; he had been
recruited on 25th June with the promise of 20 years of work…and on the
26th closure was announced. With all eyes on him he walked out and
slammed the door. The moment was saved by one of the trade union
representatives present who said they were here to hear about future
prospects.
When Chris West took over as General Manager from
Mike Turner, Alan was promoted to Personnel and Resources Director with
an operational focus. Jack Golding from Weybridge was now Production
Director and he wanted Alan to negotiate the pay settlement with the
manual unions.
Previously Kingston’s long standing Production Director, Roy
Adolphus, had done this. The ‘final offer’ was paramount and Roy went
to these negotiations with a piece of paper folded over three times, at
each fold there being an offer, the final at the third. The unions were
used to this and Alan had no such paper to unfold and his final offer
was turned down! Quality was now part of the negotiating strategy and
memorably one manufacturing manager said, “You have to remember, Mr
Millican, that this quality business is new to us in manufacturing.”
Manufacturing had their own culture in which the ‘F’ word was very
important, the number of ‘Fs’ indicating the scale of the problem; a
five ‘F’ problem was very serious.
Alan recounted a story of a visit by Jack Golding
and Roy Britain to Boeing. Jack’s introduction of Roy was misheard and
throughout the visit he was referred to as, “Roy Britain from
Dungsville”. Roy later remarked that he had lot of crap to deal with at
Dunsfold but this was going too far.
Jack wanted Alan to negotiate out the production
bonus rate as the only people who understood it were the men working it
and the Chief Rate Fixer! To Alan’s surprise the unions were keen to
see the back of the bonus scheme as well and a fair deal was achieved.
But then came the industry-wide ‘37 hour week’ strike. Alan believes
that it was the wrong issue. All the personnel directors thought that
working hours, canteens, working conditions and so on needed to be
equalised across the Company and that the real issues were flexibility
and productivity, changes needed for operational efficiency.
Eventually the 37 hours was conceded in return for agreement over
working practices. Kingston was the last factory to return to work
after the longest strike, five months, in aerospace history; another
‘first’ for Kingston! Alan said change was always going to be difficult
to achieve as job protection and demarcation were entrenched in the
manual workers creed; it was certainly not merit based.
The lesson is that if you want everyone to
contribute equally and to their full potential everyone must be treated
equally. For example, Kingston had a multitude of dining places: Works
Canteen, Supervision Staff, Monthly Staff, Executive Mess, Directors’
Mess and Main Board. Also, as an illustration, manual worker
absenteeism was higher than staff but the unions reminded Alan that if
he felt unwell his secretary would bring him a nice cup of tea in his
cosy office, an option not available to workers out on the cold factory
floor.
Alan’s final job at Kingston started when he was
appointed Director and General Manager when Chris West left. The big
task was managing the Kingston closure. BAe bought Arlington Properties
who acquired land at the RAE Farnborough site to develop a business
park and in 1991 the closure of Kingston was announced.
There were six major programmes in progress and at a meeting with
BAe Chief Executive John Weston, Alan together with Chief Engineer Mike
Sharland said they could only manage the closure and protect the
programmes if Dunsfold was retained. Every assistance was given to help
redundant employees, from SERP and retraining to the Small Business
Fund. Nevertheless it meant the loss to the industry of many good
people and with no Kingston factory there was no need for a General
Manager, so that is when Alan’s Warton story began, a story for another
time.